FAQS

Frequently Asked Questions

Orders and Payments

1. How can I contact Avrenlora?

For questions about products, orders, shipping, or returns, email us at service@avrenlora.com.

If your question is about an existing order, please include your order number.

2. What payment methods do you accept?

The payment methods available for your order will be displayed at checkout before you complete your purchase.

Shipping and Delivery

3. Where does Avrenlora ship?

We currently ship to the United States, Canada, Australia, the United Kingdom, Germany, and France, subject to product eligibility and the delivery address. Available destinations will be confirmed at checkout.

4. How much does shipping cost?

Our standard shipping rates are:

• Orders of $69.99 USD or less: $6.99 USD.
• Orders over $69.99 USD: Free standard shipping.

Any applicable shipping charges will be shown at checkout before payment.

5. How long does delivery take?

Order processing generally takes up to 3 business days.

After dispatch, estimated shipping time is 5–12 business days. Processing and shipping estimates may vary by destination, carrier, customs processing, weather, and holidays. Business days exclude weekends and applicable public holidays.

6. Are customs duties and import taxes included?

Pingliang Zhengchangshun Industry and Trade Co., Ltd. covers applicable import duties, import taxes, and customs clearance fees associated with international shipments. Customers will not be asked to pay additional import-related charges upon delivery.

Any taxes collected at checkout will be shown before payment.

7. How can I track my order?

When tracking information is available after dispatch, we will email it to the address used for your order. Tracking updates may take time to appear.

Eligible shipments may also be tracked at https://www.17track.net/en using the tracking number provided.

Cancellations

8. Can I cancel my order?

You may request a cancellation before your order has shipped. Email service@avrenlora.com as soon as possible and include your order number. A cancellation cannot be guaranteed after the order has shipped.

Returns and Refunds

9. What is your return period?

You may request a return within 30 calendar days after delivery, subject to the conditions in our Return Policy and any consumer rights that apply to your order.

10. Who pays for return shipping?

For eligible returns within the 30-day return period, Avrenlora provides postage-paid return instructions or a prepaid return label. Please contact us before returning an item and use the instructions we provide.

If an item arrives damaged, defective, or incorrect, email us so we can review the issue and provide the appropriate next steps.

11. How long do refunds take?

Approved refunds are processed to the original payment method within 5–10 business days. Your bank or payment provider may need additional time to post the refund.

12. What should I do if my item arrives damaged, defective, or incorrect?

Email service@avrenlora.com with your order number, a description of the issue, and photographs where available. Our team will review your request and provide the next steps.

Delivery Issues

13. What should I do if my package is delayed or missing?

Check your tracking information first. If your package is delayed or appears to be missing, email service@avrenlora.com with your order number so we can review the shipment and assist you.

Contact Information

Avrenlora is operated by Pingliang Zhengchangshun Industry and Trade Co., Ltd.

Email: service@avrenlora.com
Business Address: Units 1-3, Ground Floor, Building 18, Hongda Guosheng Steel Market, Kongtong District, Pingliang, Gansu, China
Website: https://avrenlora.com

For more details, please review our Shipping Policy and Return Policy.